Salon Policies
At Delilah’s, we think your appointment is just as important as your next selfie—seriously, we’re obsessed with making you look and feel fabulous. We’ve designed our policies to make sure you get the attention and love you deserve while keeping everything smooth, easy, and stress-free. Ready? Let’s dive in!
Cancellations (Because We Get It—Life is Unpredictable!)
We totally understand that sometimes things pop up and plans change unexpectedly. If you need to cancel or reschedule, we’d really appreciate 24 hours’ notice. That way, we can offer your spot to another client who’s excited to be pampered too! 😊
If you cancel within 24 hours, we’ll need to charge a 50% fee of your service total. But no worries—your first cancellation fee is waived as a one-time courtesy. We totally understand that things come up, and we want to give you some grace!
No-shows (when we don’t hear from you at all)? We’ll need to charge 100% of the service price since we’ve reserved time just for you. We’re all about pampering, but we also have to stay fair to everyone.
For Appointments Booked Within 24 Hours
Booked on a whim? We’ve all been there! If you need to change plans, just make sure to let us know at least 4 hours before your appointment to avoid a cancellation fee. Flexibility is key, but we do need a little time to adjust.
For Group Bookings (Because We Love Parties)
Planning a bridal party, prom squad, or any fabulous group event? We’re here for it! But for large groups, we need a little more prep time to make sure everything is perfect.
For any group bookings, please give us 7 days’ notice if you need to cancel or reschedule.
Cancellations or changes without 7 days' notice will incur a 50% cancellation fee per guest. We’re all about the glam, but we also need to keep things smooth for everyone!
Late to Your Appointment? We Got You!
We know life gets crazy. We’ve built in a 15-minute grace period just for you! But if you’re running late, please give us a call or text. After 15 minutes, we might need to reschedule your appointment to keep things running smoothly—and we may have to consider you a no-show.
Deposits (For the Fancy Stuff)
Some services are a little extra (like you, darling). For appointments that require special materials or more time (think: hair extensions, vivid colors, or a serious color correction), we’ll ask for a non-refundable deposit to hold your spot. But don’t worry, that deposit goes straight toward the cost of your service. It’s all part of the glam process!
Need Clarification? We’re Here for You!
We get that life’s unpredictable and sometimes the unexpected happens. If you’re ever unsure about our policies or have questions, please don’t hesitate to reach out. We’re always happy to help clarify anything and work with you to make sure your experience with us is smooth and stress-free.
By Booking, You’re in the Know
By booking with us, you’re agreeing that you’ve read and understood our booking, cancellation, and deposit policies. We know it’s a lot of info, but it’s all in the name of giving you the absolute best experience.
We can’t wait to see you at Delilah’s Salon—we’ve got a spot just for you! 💖 If you have any questions, don’t hesitate to get in touch.